FAQs
Orders, Deliveries & Returns
Can I ship to...?
You can track your order by signing into your account and searching your order number 48 hours after it is placed. You can also track your order here.
To change or cancel your order, contact Customer Service at cs@designelementusa.com. Because we make every effort to ship products quickly, once the shipping process begins, changes or cancellations may not be possible.
Cancellation may be possible, but the customer will be responsible for return shipping costs.
No, we require a physical shipping address.
Yes, military addresses are accepted.
Unfortunately, we do not ship internationally. Shipping is limited to the continental U.S.
• West Coast: 3–5 business days.
• Southwest & Midwest: 5–7 business days.
• East Coast: 7–10 business days.
Times may vary based on circumstances beyond our control.
What shipping options are available?
Products
Inside delivery, white glove, and additional delivery options are available upon request however these options are paid for by the customer.
Yes—after shipping, changes are possible but may incur a fee (varies by carrier).
Yes—call 1‑888‑487‑4488 (Mon–Fri, 8:30–5:30) via Customer Service to schedule.
Tracking may take up to 48 hours to show activity after shipping.
Please reach out to customer service at cs@designelementusa.com. We will contact the carrier to get the issue resolved ASAP
Please reach out to customer service at cs@designelementusa.com. We will contact the carrier to get the issue resolved ASAP
Technical support
Please visit the My Account section of our website to update your personal information.
Please email cs@designelementusa.com. Please allow 2-4 weeks to be effective.
You can find How-To-Guides for installation and assembly here.
You can find product specs in each product page or here.
We do not provide parts or instructions on attaching our vanities to your wall as they are meant to be free standing.
Please use construction grade adhesive that is specifically for stone such SA Loctite PL-530.
Backsplashes are not sold separately, but replacements can be provided if within warranty. We do not provide sidesplashes.
No—they are not included.
Yes—handles are changeable.
Not at this time.
The hardware comes attached to the vanity doors and drawers.
♦ Weiman products granite and stone cleaner
♦ Method daily granite and stone cleaner
♦ Weiman products quartz clean and protect
♦ Method wood for good daily wood cleaner.
If the top is not already glued down, then yes. If the top came glued down then we DO NOT advise that you attempt to remove the top as you may damage the vanity.
The 1‑year limited manufacturer warranty covers part replacement for failures during normal residential use. Our full warranty policy can be found here.
Credit & Payments
Showroom
All major credit cards are accepted.
Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state / province has different laws regarding the taxation of merchandise, freight and handling.
Yes, we have a showroom. Book your appointment to visit us now!
Yes! Please call us at 888.487.4488 M-F 8:30-5:30 to arrange for pickup at one of our local showrooms.
Sales
Online Security
Our products are offered through a number of different retailers like Home Depot, Lowes, Wayfair, Overstock, and other online retailers.
We do not current have or enforce any type of map pricing.
Yes, Design Element uses sophisticated encryption and authentication tools to protect your credit card information. Every page in the ordering process that requests credit card information uses secure encryption. However, no system is 100% risk-free. We recommend signing out and closing your browser after completing your visit, especially on shared or public computers.
No. We only communicate with you if you opt in. We do not share your information with outside companies. Requests to update or correct your information may take 2–4 weeks.